FAQs
Following are the answers to many of your frequently asked questions. If you do not find an answer here, please contact us
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Concerned About Ordering Over the Internet? Troubleshooting (simple fixes) |
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Why Buy from eFilterWater?
- We order a demo unit of and review every product we sell for the following:
- Taste of water produced
- Appearance/attractiveness/size
- Ease of installation
- Ease of changing filters
- We show you how to install most systems via videos
- We show you how to change the filters via video
- We offer you eFilter Auto Refresh to make your life easy – no more remembering to change your filters
- No hassle returns
Return to Top of PageConcerned About Ordering Over the Internet?
We understand that you may be concerned about ordering window coverings over the Internet. We take your concern very seriously. We want you to be satisfied.
What you can expect:
Pre-Order Questions:
As you begin investigating the various water filter systems available
today, you may need advice concerning what product will help you
best take care of your specific situation or you may have specific
product questions. Please contact
us.
A knowledgeable representative is here to assist you to make sure
you order the product that is right for you. Our customer care representatives
have installed the systems we sell and have real-world experiences to help you avoid pitfalls
to the successful completion of your project.
Questions During Ordering:
While you are in the process of placing your order, you may have
questions. Please contact
us. We want to give you the peace of mind that you ARE ordering
what you think you are ordering.
If you prefer, you may request one of our customer care
representatives to call you and take your order over the phone. Please
contact us and be sure to include a phone # and best time to
reach you.
After you Submit Your Order:
As soon as you submit your order, you will receive an order confirmation.
It will come to the email address you specify when you order.
If you do not receive a confirmation, your order did not go through.
As soon as we ship your order we will send you the tracking number(s) so you
can follow its progress. Please note, we update tracking numbers
as soon as we receive them so if you have not received a shipping
notification, your order has not shipped.
After You Receive Your Order:
Please thoroughly inspect the packaging and products for
damage as soon as you receive them. If damage has occurred
in shipment, notify us immediately. Please go to Returning
Damaged Products for specific instructions concerning what to
do in this event.
If you find that while you are installing your water filter it does not operate properly, please notify eFilterWater.com. Go to Troubleshooting Tips for recommended fixes concerning what to do in this event.
If you receive your water filter and find that what you received is not what you specified in your order, please notify us immediately. We will arrange to have the incorrect product picked up and the proper one shipped to you at our expense. You must contact our Customer Care department for an RMA number before returning your blinds so the window coverings can be tracked and you can receive a new water filter system.
All of the water filter systems that we sell are covered by manufacturers' warranties. Please refer to the product pages of our website for the specific warranty for your system. All claims (including but not limited to) concealed damages, must be made within 30 days of receipt of goods. Please email us if you want specific warranty information on a product. These warranties cover any defects in materials or workmanship as long as the product is installed according to the product installation instructions. In the the event that warranty care is ever needed, contact the manufacturer directly.
The materials and components are manufactured by the vendors as represented on our site. eFilterWater.com is authorized by these vendors to sell these products. These products are only first quality merchandise covered by the manufacturers' warranties in the United States.
Whether you purchased your water filter from eFilterWater.com or not, if it is in need of replacement parts or repair, please contact us. If it is a brand we carry, we can usually help you get the parts you need or fix the product that is not working properly.
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