FAQs


We have answered many of your frequently asked questions below. If you do not find an answer here, please contact us


Why Buy from eFilterWater?

  • We order a demo unit of and review every product we sell for the following:
    • Taste of water produced
    • Appearance/attractiveness/size
    • Ease of installation
    • Ease of changing filters
  • We show you how to install most systems via videos
  • We show you how to change the filters via video
  • We offer you eFilter Auto Refresh to make your life easy – no more remembering to change your filters
  • No hassle returns

With all these benefits, why buy anywhere else?

Concerned About Ordering Over the Internet?


We understand that you may be concerned about ordering window coverings over the Internet.  We take your concern very seriously.  We want you to be satisfied.


What you can expect:

Pre-Order Questions:

As you begin investigating the various water filter systems available today, you may need advice concerning what product will help you best take care of your specific situation or you may have specific product questions.  Please contact us.  

A knowledgeable representative is here to assist you to make sure you order the product that is right for you. Our customer care representatives have installed the systems we sell and have real-world experiences to help you avoid pitfalls to the successful completion of your project. 


Questions During Ordering:


While you are in the process of placing your order, you may have questions.  Please contact us. We want to give you the peace of mind that you ARE ordering what you think you are ordering.

If you prefer, you may request one of our customer care representatives to call you and take your order over the phone.  Please contact us and be sure to include a phone # and best time to reach you.

After you Submit Your Order:

As soon as you submit your order, you will receive an order confirmation.  It will come to the email address you specify when you order.  If you do not receive a confirmation, your order did not go through.

As soon as we ship your order we will send you the tracking number(s) so you can follow its progress. Please note, we update tracking numbers as soon as we receive them so if you have not received a shipping notification, your order has not shipped.

After You Receive Your Order:

Please thoroughly inspect packaging and products for damage as soon as you receive them. If damage has occurred in shipment, notify us immediately. Please go to Returning Damaged Products for specific instructions concerning what to do in this event.


If you find that while you are installing your water filter it does not operate properly, please notify eFilterWater.com.  Go to Troubleshooting Tips for recommended fixes concerning what to do in this event.


If you receive your water filter and find that what you received is not what you specified in your order, please notify us immediately. We will arrange to have the incorrect product picked up and the proper one shipped to you at our expense.  You must contact our Customer Care department for an RMA number before returning your blinds so the window coverings can be tracked and you can receive a new water filter system.


Warranties


All of the water filter systems that we sell are covered by manufacturers' warrantithe manufacturers' warranties in the United States.


Whether you purchased your water filter from eFilterWater.com or not, if it is in need of replacement parts or repair, please contact us. If it is a brand we carry, we can usually help you get the parts you need to fix the product that is not working properly.